Terms of Service

These Terms of Service (Terms) govern your access to and use of the Sovireo platform, website and related services (together, the Service), operated by Sovireo Ltd (company number [●], NZBN [●]), a company incorporated in New Zealand under the Companies Act 1993 (Sovireo, we, us or our).

By creating an account, accessing or using the Service, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a business or agency, you confirm that you have authority to bind that organisation, and you means that organisation.

1. The Service

Sovireo provides software that helps real estate professionals create, schedule and publish marketing content — including AI-generated captions, narration and video — from property listing details and photos, and connect to third-party social media platforms. We may add, change or remove features at any time to improve the Service.

2. Eligibility and accounts

• You must be at least 18 years old and able to enter into a binding contract.
• You are responsible for keeping your sign-in details secure and for all activity that occurs under your account or workspace.
• You must provide accurate, current information and keep it up to date. Notify us promptly of any unauthorised use of your account.

3. Subscriptions, fees and billing

• Paid plans are billed monthly in advance through our payment processor. We do not currently offer annual billing.
• All prices are in New Zealand dollars (NZD) and exclude GST, which will be added where applicable.
• By subscribing, you authorise us to charge your nominated payment method each month for the applicable fees until you cancel.
• You may cancel at any time; cancellation takes effect at the end of your current billing period. Except where required by law, fees already paid are non-refundable.
• We may change our fees on at least 30 days' notice. Continued use after a price change takes effect constitutes acceptance of the new fees.

4. Free trial

New accounts start with a free 7-day trial, which includes limited usage allowances. You do not need to provide payment details to start a trial, and we will not charge you automatically when it ends. To keep using the Service after your trial, choose a paid plan. We may modify or withdraw trial offers at any time.

5. Acceptable use

You agree not to:

• use the Service to create or publish content that is unlawful, misleading or defamatory, or that breaches the laws, codes or professional rules that apply to your real estate advertising, including the Real Estate Agents Act 2008, the Real Estate Agents Act (Professional Conduct and Client Care) Rules 2012, the Fair Trading Act 1986, the Advertising Standards Authority's advertising codes and guidance issued by the Real Estate Authority (REA);
• upload content you do not own or have the rights to use, or that infringes any third party's intellectual property, privacy or other rights;
• attempt to gain unauthorised access to, interfere with or disrupt the Service, or circumvent any usage limits, security or rate-limiting measures;
• use the Service to send spam, scrape data unlawfully or breach the terms of any connected third-party platform.

6. Your content

You retain all ownership of the listing details, photos, footage, voice recordings, text and other materials you submit to the Service (Your Content). You grant us a non-exclusive, worldwide licence to host, process, reproduce and adapt Your Content solely to operate and provide the Service to you (for example, to generate and publish marketing assets and transmit them to platforms you connect).

You are solely responsible for Your Content. You must make sure it is accurate and lawful, and obtain all required consents (including from property owners and any individuals shown or recorded).

7. AI-generated output

The Service uses artificial intelligence to generate captions, narration and video, including AI walkthroughs. AI output can be inaccurate, incomplete or unsuitable. You are responsible for reviewing all generated content before publishing it and for ensuring it is accurate and compliant with all laws and professional obligations that apply to your real estate marketing. AI walkthroughs are labelled “AI-enhanced visualisation” and need your approval before they can be published. We do not warrant that generated content is accurate, original or fit for any particular purpose.

8. Third-party services

The Service connects to third-party platforms, such as the social media accounts you link, and reads public listing pages from links you provide (for example, on Trade Me, Realestate.co.nz or OneRoof). Sovireo is not affiliated with or endorsed by these platforms. Your use of those platforms is governed by their own terms. We are not responsible for third-party services, and we are not liable for any changes to, or unavailability of, their APIs or platforms.

9. Intellectual property

The Service, including its software, design and branding, is owned by Sovireo and its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service in accordance with these Terms. No other rights are granted.

10. Availability and support

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation. We may suspend the Service for maintenance, updates or to protect its security or integrity.

11. Suspension and termination

You may stop using the Service and close your account at any time. We may suspend or terminate your access if you breach these Terms or fail to pay fees, or if you use the Service in a way that may cause harm or legal risk. On termination, your right to use the Service ends and we may delete Your Content after a reasonable period, in line with our Privacy Policy (see clause 15) and any legal obligation to keep it.

12. Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available”, and we exclude all warranties not expressly set out in these Terms. Where you acquire the Service for the purposes of a business, you agree that the guarantees under the Consumer Guarantees Act 1993 do not apply, to the extent permitted by section 43 of that Act.

13. Limitation of liability

To the maximum extent permitted by law, we are not liable for any indirect, incidental or consequential loss, or for any loss of profits, revenue, data or goodwill. Our total aggregate liability arising out of or in connection with the Service is limited to the amount you paid to us for the Service in the 12 months before the event giving rise to the liability. Nothing in these Terms limits liability that cannot be limited under New Zealand law.

14. Indemnity

You agree to indemnify us against any claims, losses or costs (including reasonable legal costs) arising from Your Content or your use of the Service, or from your breach of these Terms or of any applicable law.

15. Privacy

Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

16. Changes to these Terms

We may update these Terms from time to time. We will post the updated version with a new “last updated” date and, where changes are material, take reasonable steps to notify you. Continued use of the Service after changes take effect constitutes acceptance.

17. Governing law and jurisdiction

These Terms are governed by the laws of New Zealand. You and Sovireo submit to the non-exclusive jurisdiction of the courts of New Zealand. If any provision is found unenforceable, the remaining provisions continue in full force.

18. Contact

Questions about these Terms can be sent to [email protected].